returns and exchanges
We will be happy to provide a full refund or an even exchange of any unworn or defective merchandise within 15 days of the purchase, provided you have the original receipt.
We take great pride in handcrafting each shoe. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever. In the event of an unusual situation, please contact our store directly. Be prepared to provide a brief summary to help us determine a solution.
Mail Out Returns
In the event your shoes don't work out, and you meet the criteria outlined in our return policy above, simply tape up the box and mail them back. You may also bring them directly to the location nearest you, see a link to our locations bellow. Shipping cost for returned shoes will be at the customer's expense.
*These policies are applicable only to mySASshoes.com and their affiliated locations bellow.