returns and exchanges
We will be happy to provide a full refund or an even exchange of any unworn or defective merchandise within 15 days from the day you received your shoes, provided you have the original receipt.
We take great pride in handcrafting each shoe. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever. In the event of an unusual situation, please contact our store directly. Be prepared to provide a brief summary to help us determine a solution.
Mail Out Returns
In the event your shoes don't work out, and you meet the criteria outlined in our return policy above, first double check to make sure that you bought the shoes from our website www.mySASshoes.com, then simply tape up the box and mail them back. Please include a note with your order #, as well as return or exchange instructions. You may also bring them directly to one of the following locations:
SAS Comfort Shoes - Lynnwood WA
SAS Comfort Shoes - Laguna Hills CA
SAS Comfort Shoes - Torrance CA
SAS Comfort Shoes - San Diego CA
Shipping cost for returned shoes will be at the customer's expense.
Send To:
SAS Comfort Shoes
18411 Alderwood Mall Pkwy #B,
Lynnwood WA 98037
*These policies are applicable only to mySASshoes.com and their affiliated locations below.